Privacy policy

1. PRIVACY POLICY

Last Updated: 25 September 2026

At New Deepak Watch, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our online store.

By using our website and providing your personal information, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect personal information including:

Name
Email address
Mobile/phone number
Billing and shipping address
Order and purchase information
Payment and transaction-related information
Communications and information you provide when contacting us
IP address, browser type, device information, and website usage information
Information collected through cookies and similar technologies

We collect and process personal information only for purposes connected with operating our store, providing our products and services, fulfilling orders, communicating with customers, maintaining security, and complying with applicable legal requirements.

2. How We Use Your Information

We may use your personal information to:

Process, confirm, and fulfil orders
Process payments and transactions
Arrange shipping and delivery
Provide order confirmations, shipping updates, and other transactional communications
Respond to questions and provide customer support
Process eligible cancellations, refunds, replacements, or other order-related requests
Detect, investigate, and prevent fraud, misuse, and unauthorized transactions
Maintain and improve our website, products, services, and customer experience
Maintain records required for business, accounting, tax, and legal purposes
Comply with applicable laws, regulations, legal processes, and lawful requests
Send marketing or promotional communications where permitted by applicable law and, where required, with your consent

3. Payments

Payments made through our website are processed through Razorpay.

When you make a payment, certain personal and transaction information may be processed by Razorpay and its authorized service providers for payment processing, verification, fraud prevention, security, regulatory compliance, and related purposes.

New Deepak Watch does not store customer Payment Instrument data or Payment Instrument credentials such as complete card details, CVV, UPI PIN, or banking passwords.

Razorpay's current merchant terms specifically state that merchants must not hold, store, copy, or retain customer Payment Instrument data or credentials.

4. Shipping and Delivery

To fulfil and deliver your order, we may share information necessary for delivery, such as your name, phone number, shipping address, and relevant order information, with Delhivery or another logistics provider used by us.

Such information is shared only as reasonably necessary to process, ship, track, and deliver your order or resolve delivery-related issues.

5. Shopify and Other Service Providers

Our online store is powered by Shopify.

We may use Shopify and other third-party service providers to operate our online store, process transactions, provide shipping and logistics services, prevent fraud, maintain security, provide customer support, analyse website performance, or perform other functions necessary to operate our business.

These third parties may process personal information in connection with the services they provide.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes including:

Maintaining website functionality
Remembering customer preferences
Maintaining shopping-cart functionality
Understanding website usage and performance
Improving the shopping experience
Maintaining security and preventing fraud

You may be able to manage cookies through your browser or applicable privacy controls. Disabling certain cookies may affect the functionality of the website.

7. Sharing of Personal Information

We do not sell your personal information.

We may disclose personal information where reasonably necessary to:

Shopify and service providers supporting our online store
Razorpay and payment-related service providers
Delhivery and other logistics providers
Professional advisers or service providers where necessary
Government, regulatory, law-enforcement, judicial, or other authorities where disclosure is required or permitted by applicable law
Protect our legal rights, customers, website, business, or others from fraud, abuse, security threats, or unlawful activity

8. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no electronic transmission, website, or storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining transaction and business records, preventing fraud, resolving disputes, and complying with applicable accounting, tax, legal, and regulatory requirements.

Where information is no longer required and there is no lawful reason to retain it, it may be deleted or anonymised as appropriate.

10. Your Privacy Rights

Subject to applicable law, you may have rights concerning your personal information, including rights to request access to information about its processing, request correction or updating of inaccurate information, request erasure where applicable, withdraw consent where processing is based on consent, and raise a grievance regarding the processing of your personal information.

To submit a privacy-related request or grievance, please contact us using the details provided below.

11. Children's Privacy

Our website is not intended to knowingly collect or process children's personal information in a manner contrary to applicable law.

If you believe that personal information relating to a child has been provided to us improperly, please contact us.

12. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

New Deepak Watch is not responsible for the privacy practices, security, or content of third-party websites. We encourage customers to review the privacy policies of third-party services before providing personal information to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

The updated policy will be published on this page with a revised "Last Updated" date.