Shipping policy

Shipping & Delivery Policy

Last Updated: 25 September 2026

At New Deepak Watch, we carefully process and pack every order before dispatch.

1. Order Processing & Dispatch

Orders are processed after successful payment confirmation.

Orders are generally processed, packed, and shipped within 1–3 working days from the order date.

Once your order has been shipped, tracking information may be provided through the available tracking system.

2. Shipping & Logistics

Orders are shipped through Shiprocket and the courier/shipping partner selected for the shipment.

Once the parcel is handed over for shipment, delivery and tracking are subject to the courier's network and operational conditions.

3. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that your:

Name
House/building details
Street/locality
City
State
PIN code
Mobile number

are entered correctly while placing the order.

4. Delivery Time

Orders are generally expected to be delivered within 5–7 working days from the order date.

Delivery time may vary depending on the destination and courier.

Delays may occur due to:

Weather conditions
Public holidays
Transportation disruptions
Courier delays
Incorrect or incomplete addresses
Government restrictions
Unforeseen circumstances

The 5–7 working day period is an estimated delivery period and is not guaranteed.

5. Order Tracking

Where tracking is available, customers may use the tracking information provided to check the status of their shipment.

6. Delivery Attempts

The courier may make delivery attempts according to its standard procedures.

Customers should ensure that someone is available to receive the parcel at the provided delivery address.

7. Delivery Delays

New Deepak Watch is not responsible for delays caused solely by circumstances beyond our reasonable control, including courier or transportation delays.

If your order is delayed beyond the estimated delivery period, please contact us at newdeepakwatch@gmail.com with your Order ID, and we will assist you with the status of your shipment.

8. Damaged or Tampered Parcels

If your parcel appears damaged, opened, tampered with, or otherwise unusual, please record a complete opening/unboxing video before opening the parcel.

The video should:

Start before the parcel is opened
Show the unopened parcel from all sides
Clearly show the Order ID/shipping label
Show the condition of the parcel before opening
Show the complete opening of the parcel
Show the product received
Be continuous and unedited
Contain no cuts, pauses, or interruptions

Please retain the parcel, packaging, shipping label, and other packaging materials until the matter has been resolved.

9. Courier-Related Damage

We take reasonable care while packing orders before dispatch.

Once an order is handed over to Shiprocket or the relevant courier/shipping partner, the parcel is handled within the shipping network.

New Deepak Watch is not responsible for damage caused solely by mishandling during transit by the shipping or courier partner, subject to applicable law.

Where appropriate, we may assist the customer in raising or following up on a courier-related issue.

10. Incorrect or Incomplete Address

If an order cannot be delivered because of an incorrect, incomplete, or inaccurate address or contact information provided by the customer, additional delivery attempts or other charges may apply depending on the courier.