Return, Refund & Exchange Policy

Last Updated: 25 September 2026

At New Deepak Watch, every order is carefully checked and packed before dispatch. Please read this policy carefully before placing your order.

1. No Returns, Refunds or Exchanges

New Deepak Watch does not accept returns, provide refunds, or offer exchanges for orders once they have been successfully placed and delivered, except in the specific circumstances mentioned below or where a remedy is required under applicable law.

Returns, refunds, or exchanges will not be provided for:

• Change of mind
• Personal preference
• Incorrect product selected by the customer
• Incorrect colour or style selected by the customer
• Product no longer wanted
• Any other reason not specifically covered by this policy

2. Wrong Product Received

If you receive a different product from the product you ordered, an exchange for the correct product may be provided after verification.

No refund will be provided for a wrong-product claim. The resolution will be an exchange/replacement only, subject to product availability and applicable law.

3. Mandatory Opening Video

A proper continuous and unedited opening/unboxing video is mandatory for any claim regarding a wrong product.

The video must be recorded before opening the parcel and must clearly show:

• The unopened parcel from all sides
• The complete condition of the parcel before opening
• The order ID/shipping label clearly and legibly
• All sides of the parcel and its seals/tape
• The complete opening of the parcel
• The product received after opening

Video requirements

The opening video must:

• Be one continuous recording
• Have no cuts
• Have no edits
• Have no pauses or interruptions
• Clearly show the parcel and order ID/shipping label before opening
• Clearly show the product received after opening

Do not open the parcel before starting the recording.

Customers should keep the original parcel, packaging, shipping label, and all included materials until the order has been fully checked.

4. Claims Without a Proper Opening Video

A proper opening video is required to verify a wrong-product claim.

If the required video is not available, is edited, has cuts or interruptions, does not clearly show the unopened parcel from all sides, or does not clearly show the order ID/shipping label before opening, New Deepak Watch may be unable to verify and approve the exchange claim, subject to applicable law.

Providing a video does not automatically guarantee approval. Every claim will be reviewed and verified.

5. Wrong Product Exchange Process

If you receive the wrong product:

1. Contact us at newdeepakwatch@gmail.com.
2. Provide your order ID/order number.
3. Provide the complete, unedited opening video.
4. Provide clear photographs of the product received if requested.
5. We will review and verify the claim.
6. If the claim is approved, we will provide instructions for returning the incorrect product and arrange an exchange for the correct product, subject to availability.

Refunds will not be provided as an alternative to an approved wrong-product exchange, except where a refund is required under applicable law.

6. Transit / Delivery Damage

New Deepak Watch takes reasonable care to pack orders securely before dispatch. Once a shipment has been handed over to Delhivery or another delivery partner, the shipment is handled and transported by the respective logistics provider.

New Deepak Watch is not responsible for damage caused solely by mishandling during transit by the delivery partner, subject to applicable law.

Customers must record the required continuous, unedited opening video of the unopened parcel from all sides, clearly showing the Order ID/shipping label, before opening the package.

If a package appears visibly damaged or tampered with at the time of delivery, customers should document the condition of the package in the opening video and contact newdeepakwatch@gmail.com promptly.

We may assist the customer in raising the matter with the relevant delivery partner where appropriate.